Policies at B Noir Collection

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We strive to make our customer experience smooth and pleasant. From the moment you place your order until your precious package arrives, it is B Noir's goal you are completely satisfied. Therefore, your B Noir candle will ship out in 3-5 business days! Larger orders may require a longer processing time of 5-7 business days. 

Shipping costs are calculated based on standard ground shipping costs for all orders under $100. Orders of $100 or more (before tax) ship for free!

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Orders are shipped via UPS or USPS Priority Mail. Tracking information will be provided to you via email once your order has been shipped. Please check your shipping address for accuracy prior to placing your order. Once your order has shipped, the shipping address cannot be changed. Expedited shipping is available for an additional fee and shipping options can be selected during checkout. If it was up to us, we would hand-deliver each candle. Once the package leaves our hands we, unfortunately, have little control over how the carrier handles your candles. If you are concerned that your package may be lost, or damaged, or have any other concerns, email us at thebnoir@gmail.com to troubleshoot and we will do our best to assist you.

 

We will collect and remit sales tax for states as required by law. We do not impose sales tax on orders shipped to states that we do not have a nexus. Sales tax is calculated during the checkout process.

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B Noir Collection strives for customer satisfaction and we hope you continue to come back for all of your aromatic needs! We take pride in our products and work tirelessly to create a scent you won't forget. However, we understand at times a scent may not be quite what you were expecting. If you are dissatisfied with your purchase, please email us at thebnoir@gmail.com including your order number in the subject line. We will be more than happy to assist you.

 

At B Noir Collection, all of our products are carefully inspected before they are shipped. Once your candle(s) have arrived, please inspect your order carefully and let us know within 7 days if any significant damage has occurred in transit. We kindly request images of the damage be emailed to us at thebnoir@gmail.com. Returns of damaged products will be considered on an individual basis.

 

Due to the nature of our products, used candles cannot be returned, exchanged, or refunded. We will gladly accept cancellations of orders within 48 hours of placing your order. You may request a cancellation by sending an email to thebnoir@gmail.com with your order number in the subject line. We stand by the quality of our products. At this time, returns are not accepted, however, we will gladly accept exchanges. Shipping costs associated with exchanging an item(s) are the sole responsibility of the customer. If you have any concerns with your order please contact us at thebnoir@gmail.com.